How Secret Filming Uncovered a Multi-Million Pound Timeshare Fraud

It has been described as one of the largest deceptions of its nature in the Britain.

In all 14 people have been convicted for their part in a £28m scheme to swindle more than 3,500 timeshare holders.

The targets were keen to get out of long-standing timeshare contracts and went looking for support.

Most were in the age range of 60 and 80. More than 500 of them lost in excess of £10,000, and a single victim handed over in excess of £80,000.

Those targeted were subjected to high-pressure presentations continuing for six hours. They were out of money, possessing worthless fake "rewards" and still bound by expensive timeshare contracts they could no longer use.

The Firm Behind the Deception

The business at the centre of the scheme was the organization in question. They accepted clients' cash to fund the proprietors' lavish lifestyle of exclusive education, high-end properties and personal aircraft.

The individual at the top of the firm, Mark Rowe, was handed a seven and a half year jail time in January for deceptive scheme.

On Friday, his wife one of the co-defendants was among the last group to hear their sentences.

She received a 24-month suspended prison term at Southwark Crown Court after confessing to financial crime.

The outcome represents a extended wait and represents a major victory for the victims who came forward, the law enforcement and legal representatives.

The Way the Inquiry Started

I first heard about the company emerged during the summer of 2016. The role involved in the research department of a broadcasting service, creating investigative shows.

A acquaintance noted that his mum had assumed the ownership of a holiday property in Spain and, after years of holidays, had started seeking to get out of the deal.

It's worth mentioning how common vacation properties had grown with UK travelers in the last decades of the 20th century.

Vacation properties enabled people to use the same accommodation each season, or swap their vacation periods with additional holders who had units in alternative destinations. About 600,000 sun-lovers accepted that chance.

The first timeshare rush was linked to a lot of accounts about dishonest operators fraudulently marketing properties. They became a staple on public interest TV programmes.

The standard holiday ownership agreement tied investors in for long periods.

In that period, those owners who had experienced their guaranteed place in the sunshine for a long time were getting older, and many were looking to wave goodbye to their timeshares.

A number had declining mobility and were unable to visit their apartments. Some just thought they'd got all they wanted from them. And others had died, in frequent situations passing on their heirs to assume the deals - plus their regular contributions and upkeep costs.

The Investigation Progresses

And that's where the family member had been placed. She browsed the internet for answers and discovered the organization, a business whose website claimed to release her from her deal.

Yet, having paid a fee and arranged an appointment with them, her relatives smelled a rat.

Subsequent checking showed hundreds of people reporting they had handed over cash and received no benefit out of it. Indeed, they had been left out of pocket. Substantial amounts.

The reporting group commenced probing what was occurring. It quickly became clear that there were some shady characters active in the vacation property industry.

A legal professional had hundreds of individual complaints waiting to sue SMT.

The team interviewed people who had dealt with the organization and they collectively described identical situations. They thought the business would buy their property away from them but when they participated in a session (for which they paid up front) they were told there was no market for their property.

Rather, they were encouraged - indeed coerced - to commit further cash purchasing "the firm's incentive scheme", named after the outfit's parent company, the overarching entity.

What exactly these were was rather ambiguous. They seemed similar to a kind of currency, providing cheaper vacations and amenities and retail offers.

And they were reportedly "transferable with additional holders, eventually.

Investing money immediately would produce an eventual payoff that would cover SMT's fees and result in the timeshare holder in profit, released finally from their burdensome deal.

An unbelievable offer? Well, yes.

A 'Misleading Scam'

If these accounts were accurate, this was a massive scam.

The technique is termed a "deceptive marketing."

An operator - specifically SMT - "baits" the consumer by marketing a specific service but then to claim it is unavailable, pushing the client towards an alternative, lesser offering.

This is against the law. Equipped with all the testimony we had gathered, we argued to covertly record one of the company's meetings.

This takes commitment, energy, and clear arguments for why this is the only way to collect the data required to demonstrate illegal activity.

Armed with that permission, our compact group arranged a meeting with one of the firm's agents in Stratford-Upon-Avon.

Pretending to be a member of the public aiming to get his mum out of her timeshare contract|holiday ownership agreement

Jeffery Sharp
Jeffery Sharp

Tech journalist and sustainability advocate exploring the intersection of innovation and environmental consciousness.